The Influence of Digital Leadership and Digital Competency on Service Performance Mediated by Job Satisfaction

This study examines the effect of digital leadership and digital competency on service performance mediated by employee job satisfaction. This study uses a quantitative method using a sampling method whose number is the same as the population in this study. The sample that met the criteria amounted to 100 respondents. This research hypothesis test uses SmartPLS version 3.2.9. The results obtained that there is an influence of 1) digital leadership on service performance, 2) the influence of digital competency on service performance, 3) digital leadership on job satisfaction, 4) digital competency on job satisfaction, 5) job satisfaction on service performance, 6) there is a mediating role of the relationship between digital leadership and service performance, 7) there is a mediating role of the relationship between digital competency and service performance.