Gamified Chatbot Management Process: A Way to Build Gamified Chatbots

This paper proposes the incorporation of gamification with machine learning for the development of chatbots. The Gamified Chatbot Development Process (GCMP), is a process for the development of gamified chatbots, it comprises eight activities, arranged into four steps, emphasizing gamification implementation. This process includes gamification planning, gamification management, updating chatbot content, chatbot behavior implementation, chatbot behavior validation, chatbot behavior analysis, chatbot delivery, and chatbot usage analysis. GCMP provides a clear and structured guide, allowing flexibility to accommodate each project’s specific requirements. This article describes the methodology employed, which includes the application of an experiment with software engineering students. The experiment is conducted by providing documents, holding weekly meetings, and collecting pertinent data. The applicability of GCMP in gamified chatbot projects is examined, and a new version of the process is proposed to resolve the gaps found, and conclusions are drawn based on experiments.