‘Where’s My Post?: A Cross-Country Analysis of Delivery Frequency Under the USO’. An Exploration of the Impacts of Changes to Frequency of Delivery Days

In recent years, there has been a decline in letters volumes, a shift towards e-substitution that has changed the user-needs and scope of the Universal Service Obligation (USO). In this chapter, we focus on delivery frequency requirements under the USO and how it needs to evolve with the ever-changing postal market. We explore the impact of the number of delivery days on costs, volumes and revenues, quality of service and environmental sustainability across USOs by nations. This study hopes to contribute to existing literature on healthy USOs with appropriate delivery frequency and help the regulatory community working in the postal and delivery sector.