Knowledge Management, Decision-Making and Information and Communication Technology: A Systematic Mapping Study

KM combines three essential elements: individuals, procedures, and technology. The use of technology promotes the integration and development of knowledge, while procedures improve organizational structure and operations. Additionally, individuals are the primary source of knowledge and interaction within the ecosystem. This paper explores the relationship between Knowledge management (KM), decision-making (DM) and Information and Communication Technology (ICT) in the form of a systematic mapping study (SMS). KM, DM, and ICT are interconnected concepts that play a vital role in organizational performance and success. KM involves managing knowledge and information, DM involves making decisions based on that knowledge, and ICT provides the technology for managing and sharing that knowledge. These three concepts work together to improve organizational efficiency, effectiveness, innovation, and competitive advantage. The seamless fusion of knowledge management, data management, and information and communication technology can pave the way for enhanced decision-making, collaborative efforts, and well-informed choices.