Accessibility Knowledge Viewed Through the Lens of the Stakeholders

Web accessibility awareness among development teams has increased with initiatives like the Web Content Accessibility Guidelines (WCAG) and more user-centered development methods. While this awareness has grown, there is a need to explore accessibility from diverse stakeholder perspectives when applying these standards. This study presents findings from a survey of 47 stakeholders who used an internal customized digital tool with design components like patterns, principles, and graphic profiles. This study aimed to gain a deeper understanding of the stakeholders’ experiences when developing accessible public web services with the support of a customized ICT tool. Results show that a knowledge-based digital platform, which is used for assessing and communicating accessibility requirements, can streamline the development process and establish a common baseline for all stakeholders involved in developing accessible public web services. This research highlights the importance of having a holistic perspective from various stakeholders on accessibility and the impact of tailored tools in fostering inclusivity and compliance with web accessibility standards.