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The preceding chapters present lessons from 3 years of work in the mGov4EU project. This chapter summarises and synthesises the key findings and takeaways based on experiences gathered in 3 years of working with pilots in the mGov4EU project. Concerning the mGov4EU reference architecture, it is concluded that technical challenges could be addressed with a dedicated eID app to allow for app-to-app interaction, tighter integration between mobile applications and service provider applications and alternative wallet-based authentication protocols. Studies of mobile government users identified users’ lack of awareness and reluctance to use biometric functionalities in mobile devices, highlighting the critical role of a well-designed user interface. It was also found that identity wallets come with accessibility risks and data protection concerns, for which solutions are proposed. Overall, it is concluded that mGov4EU’s results are reusable and sustainable.

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Summary

  • 章节

  • 出版模式：

    开放获取

  • 发表日期：

    2025年

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  • Carsten Schmidt,
  • Thomas J. Lampoltshammer,
  • Vincent Homburg

摘要

The preceding chapters present lessons from 3 years of work in the mGov4EU project. This chapter summarises and synthesises the key findings and takeaways based on experiences gathered in 3 years of working with pilots in the mGov4EU project. Concerning the mGov4EU reference architecture, it is concluded that technical challenges could be addressed with a dedicated eID app to allow for app-to-app interaction, tighter integration between mobile applications and service provider applications and alternative wallet-based authentication protocols. Studies of mobile government users identified users’ lack of awareness and reluctance to use biometric functionalities in mobile devices, highlighting the critical role of a well-designed user interface. It was also found that identity wallets come with accessibility risks and data protection concerns, for which solutions are proposed. Overall, it is concluded that mGov4EU’s results are reusable and sustainable.