Future of Customer-Centric Service-Based Supply Chains

This chapter delves into the profound technological transformation witnessed by twenty-first-century supply chains amid Industry 4.0. The convergence of physical and digital technologies is explored, envisioning the emergence of fully integrated cyber-physical systems (CPS) and raising questions about the early stages of technological singularity. Focusing on the future of customer-centric service-based supply chains (CCSSC), the narrative underscores the role of constant innovation in data science for delivering personalized products and services.