Study on the Need for Pre-hospital Personnel Within the Office of Sis-Ecu911 to Mitigate the Emergency

The presence of prehospital personnel within the emergency system office is essential to ensure an efficient and coordinated response to emergency situations. Their training, experience and communication skills play a crucial role in assessing emergencies, allocating resources, and making informed decisions, helping to save lives and provide appropriate care to those in need. The objective of this work is to determine the need for prehospital personnel within the SIS-ECU911 office through the design of the operator profile to mitigate the emergency. The methodology has a quantitative descriptive approach, with a convenience sample of 20 Cañar Canton Firefighters, the collection instrument is through a questionnaire on the importance of a paramedic, Excel tabulation to determine the frequency of responses that tend to the importance of prehospital personnel. As a result, it is observed that 81% mention that the paramedic in the office acts as a crucial link between the callers, the emergency services in the territory, and other support services, such as the police, fire brigades, among others. Your ability to communicate clearly and accurately is essential to ensure a coordinated response and appropriate care. In addition, a professional that the radio operator must comply with and that he must have to implement a priori in the SIS-ECU 911 is designed as a proposal. Additionally, a Professional is proposed that details the basic aspects that the radio operator must comply with to provide a service effectively.