The Importance of Mindfulness for Tourism Employees

Mindfulness can be defined as awareness and focus on the present. General well-being is important for all individuals including employees of the tourism industry. It is a point of view that has recently been accepted by both researchers and managers that optimal employee performance in the tourism industry is possible not by overloading employees with work but by improving employee motivation and well-being. The fact that uncertainty cannot be avoided in the industry and the majority of the employees are required to provide effective solutions, to customer concerns and needs in a short time, can put a mental strain on tourism employees. The aim of this study is to reveal the importance of mindfulness in tourism employees. The concept of mindfulness and its importance for tourism employees are scrutinized and insights are offered on how to reduce negative emotions and increase positive emotions in tourism employees.