Implications of Digitalisation on Leveraging Capabilities of Disabled Human Capital in the Sub-Saharan Tourism and Hospitality Industry

The hospitality and tourism sector research community has examined the employment of disabled people from a barrier, challenges, inequality, and injustice lens. However, it is unclear whether digitalisation leverages embodied capabilities among disabled human capital in the tourism and hospitality industries. This chapter unpacks the implications of the digitalisation of technology in integration, offering new capacities and reinventing and leveraging capabilities among diverse disabled human capital within the sub-Saharan hospitality industry. The chapter adopts the Capability Approach worldview for the study. The findings unveiled that digitalisation could leverage capabilities among diverse disabled human capital in the tourism and hospitality industries; however, the extent varies due to employee-to-employee and management-to-employee attitudes, behaviours, aptitudes, and the extent of inclusivity of the environment arrangement, management, and operational processes (business intelligence included) and workplace practices. The chapter concludes by postulating a framework-based system to nurture resilience to enable digitalisation to leverage capabilities among diverse disabled human capital in the sub-Saharan tourism and hospitality industries.