The Influence of Quality Information on Fraud Management at the Workplace: Employee Perspectives

There are so many fraud cases happening in Malaysia. In addition, online fraud cases are also increasing, therefore, a study to identify the perception of an employee on the importance of quality information towards fraud risk management should be investigated to protect companies from online fraud cases. Therefore, the main purpose of this study is to explore the opinions of the employees on the quality of information regarding fraud management in their workplace. This study investigated the quality of information, and fraud management, whereby the quality of information is divided into accuracy (QIA), completeness (QIC), current (QICR), and format (QIF) of the information. The independent variables are QIA, QIC, QICR, and QIF, and the dependent variable is fraud management (FM). The questionnaires are divided into two parts, whereby part A is on the personal information, and part B is on the items used to measure QIA, QIC, QICR, QIF, and FM. The questionnaires were distributed randomly within two weeks, and about fifty-six voluntarily participated in the survey. After performing reliability analysis, the Cronbach’s Alpha for all variables is more than 0.800. The findings from the Correlation Analysis highlighted that there are positive and significant relationships between QIA, QIC, QICR, and QIF with FM. All hypotheses are supported; therefore, quality information is perceived to be important for online fraud management at the workplace.