Examining the Influence of Business Models on Technical Implementation of Smart Services

This paper explores the relationship between business models and their technical implementation of smart services in the manufacturing industry. The study employed a research methodology that involved examining real-world use cases through expert interviews with companies offering smart services. The business models were assessed by using the business model patterns proposed by Gassmann et al. while the technical implementation aspect employed generic smart service patterns based on the conceptual model outlined in ISO/IEC 30141:2018. The data analysis resulted in the identification of 11 distinct generic smart service patterns with varying properties. Furthermore, the distribution of the business model patterns among the generic smart service patterns was examined to determine potential relationships and influences on the technical implementation of the smart service. This study's findings indicate several dependencies and connections between the technical implementation of smart services and their corresponding business models. The identification of interdependencies can serve as a foundation for informed decision-making in the planning and development phases of smart service implementation for organizations.