Sustainable Social Impact Measurement in Small Organisations

This chapter explores social impact measurement in relation to three core dynamics within the field: innovative impact measurement practices, resource management, and the development of participatory measurement. Drawing on the authors’ combined experience of delivery impact measurement with over 60 third and public organisations, we seek to understand the approaches taken by smaller organisations to develop sustainable tools and practices. Utilising case-study anecdotes drawn upon to inform the assertions made, the chapter demonstrates the value that social impact measurement can bring, alongside the inherent pitfalls that can befall smaller organisations if they do not consider the three key dynamics outlined above. It presents this analysis through an analytical lens that sees impact measurement as both a tool for internal understanding and strategic development, as well as a means to externally benchmark and demonstrate performance to stakeholders.