Before It Goes South: The Ethical Dilemma of Artificial Intelligence in Human Resource Management—The Bangladesh Workplace Experience

The use of artificial intelligence is prevalent and pervasive in the workplace. Employers use AI to perform many HRM functions—from sourcing to screening candidates, predicting turnover, calculating compensations, and powering workforce analytics. However, HR experts are confronted with the challenge of finding a balance between using AI to gain competitive advantages and preventing the anathema of ethical issues. While AI is an algorithm that mimics human intelligence to function, it is characterized by unintended biases that could escalate discrimination and lack of fairness, loss of privacy, control, among others. It is increasingly becoming incontrovertible that AI is not a silver bullet for HRM but undoubtedly a tool to aid human decision-making for quicker, smarter, and more meaningful outcomes. This chapter examines the use of AI within the workplace in Bangladesh, the associated ethical issues and makes recommendations.