The Responsible Use of Artificial Intelligence in Managing Employees: Ethical Considerations for Human Resources in South Africa

As the world of work transitions to the digital era, various human resource business processes are being redesigned to align with digital systems and artificial intelligence (AI). The use of cutting-edge technologies in human resources (HR) presents an opportunity to improve efficiency, effectiveness, and competitive advantage. For example, several success stories have been associated with improved efficiency, decision-making, and cost reduction in hiring. However, ethical concerns relating to gender and racial bias, as well as breaches of employees’ personal data, have surfaced. Therefore, AI-based decision-making should be predicated on sound, reliable, and defendable ethical business standards. Regardless of digitalisation, HR must remain accountable for practices that fully comply with legislation, such as the Bill of Rights, the Employment Equity Act, and the Protection of Personal Information Act, in the South African context. This chapter provides guidance for HR practitioners concerning ethical issues that necessitate careful consideration when artificial intelligence is deployed within human resources. This chapter draws insights and approaches from relevant models from which South African-based organisations can learn.