Sentiment Analysis of Post-COVID-19 Work-From-Home Culture: A Literature Review

The COVID-19 pandemic significantly affected various aspects of society, causing a shift in the nature of work. Particularly, the transformation of work culture has been unprecedented, with concepts like working from home, hybrid working, and remote working becoming a common phenomenon. The concept of working from home has particularly been amplified due to the prolonged lockdown and associated social distancing in many countries. The significant changes in workplace culture triggered by the COVID-19 pandemic open opportunities for researchers to explore the phenomenon. Interestingly, analysis of the sentiments of affected workers offers better insights into the impact of working from home. Sentiments, as a primal source of truth, have various polarities that can be measured and evaluated towards a more informed decision-making process on workplace culture. This paper reviews the extant literature on sentiments and sentiment analysis and how, at the peak of COVID-19, those sentiments influenced the changing workplace culture, specifically the “Work-from-Home” culture, and implications for the future.