A Service System Design for Building Facade Inspection

In the process of urban development in contemporary China, the requirements for safety inspection of building facades are increasing. However, the widely used inspection methods are mainly manual hand-held equipment inspection, there are problems such as relying on subjective judgment, slow inspection efficiency, dangerous working environment, etc., and the lack of transparent channels for users to understand the information of the building inspection, which makes it difficult to implement the follow-up maintenance. Therefore, this project researches from the three aspects of customer service, inspection means, and inspection service process, and builds a product service system for building facade inspection with the goal of improving the efficiency and accuracy of inspection, as well as enhancing the customer’s experience. The system contains both tangible and intangible parts, the tangible product is the drone and user APP, and the intangible part is the service process and experience for the owners. The system was tested for usability and the results showed a favorable user experience.