Directions of IT Systems Development in Warehouses Management: Polish Practitioners Viewpoint

During the last two decades, a rapid development of information technology (IT) systems used by logistics companies has been observed. These systems facilitate decision-making processes, reduce operation duration, save costs, and integrate data users. Suppliers are creating and delivering systems to the market, considering the varied and stringent customers’ requirements. Considering the practitioner’s viewpoint, the article examines the directions of IT systems development in warehouse management. Practitioners’ opinions in companies located in selected voivodeships in Poland were analyzed. The barriers to the expansion of IT systems were identified, and the directions of their development in logistics companies were investigated. It was concluded that the development of IT systems used to support operations performed in warehouses should be perceived in a complementary manner because the move towards systems integration will facilitate the execution of tasks not only in the warehouses but also within the company and consequently in the whole supply chain. The research results show the desired directions of IT systems development that may interest logistics companies, IT systems suppliers, and users.