Organizational Culture Practices in Sustaining Shariah-Based Quality Management System MS1900 at Zakat Collection Center

Organizational culture is one of the factors that influence the effectiveness of Quality Management System practices in any organization. A weak organizational culture deteriorates the implemented quality management system. Organizational culture describes how an organization operates, makes decisions, manages customers, and manages performance. Therefore, this article aims to analyze organizational culture practices in sustaining Shariah-based Quality Management System MS 1900 at a Zakat collection center in Malaysia. This study employed a qualitative method involving the Pahang Zakat Collection Center (PZCC) located on East Coast of Malaysia as a case study organization. Semi-structured interviews were used as a data collection method and were supported by observation and document review. A total of fifteen informants consisting of top management and officers of the Zakat center were interviewed to obtain data and information related to the topic studied. The thematic analysis method was used with the help of Atlas.ti version 7 to analyze the data collected. The research findings revealed that there are five organizational cultures practices in sustaining the Shariah-based Quality Management System MS 1900 at Pahang Zakat Collection Center (PZCC), namely management commitment, customer focus, performance measurement, partnership with suppliers, and emphasis on excellence. The positive culture found helps to the effective and sustainable implementation of MS 1900. The results of this study prove that work culture facilitates sustainable quality management system implementation and further accelerates organizational competitiveness in a challenging management and economic environment.