The Sustainable User Experiences Enabled Human-Centered Framework for Systems Design

The research lacks the evidence that our software systems technology has made us psychologically healthier. The ubiquitous software systems have been eminently impacting our well-being which is our fundamental goal in life as human beings. Studies have shown that the human well-being (a primary user experience outcome) is dependent on the satisfaction of certain psychological needs. However, normally, the software system development processes neglect the psychological requirements of humans who use and interact with these systems, focusing primarily on the purpose of the system itself. In order to address this challenge, this paper contributes a framework: Sustainable User eXperiences Enabled Human-centered (SUXEH) framework that promotes to actively support human psychological needs by providing guidelines on how to model the fundamental psychological needs as explicit system functionalities in the early stages of the software systems development process. The framework does so in a way that eases the integration of sustainable user experience aspects (mediated by the human needs) in the systems design phase of the overall development process. The SUXEH framework guidelines are demonstrated using a case study, the Taxi System.