Persons with Reduced Mobility (PRM) Specific Requirements for Passenger Transportation Services

The use of fully automated vehicles (AVs) in public transport has the potential to revolutionise the complete landscape of public transport (PT). Fully automated vehicles can provide the necessary frequency even in places with a low passenger volume. In addition, these vehicles can stop even in places which are not yet integrated into the public transport network, thus better meeting the needs of passengers as public transport becomes more and more individual. The absence of a driver, however, also implies that these vehicles must provide more services than conventional ones. This chapter presents the findings on passenger services for fully automated minibuses after 2 years of studies with passengers. These findings were gathered based on observations, workshops, questionnaires, and interviews with (disabled) passengers, safety drivers, bus drivers, PTOs, and associations of disabled persons.