Knowledge Management Model to Support the Virtual Education Organizations

This work aims to strengthen the administrative processes that virtual education organizations perform around the knowledge that is generated in virtual learning environments. In education, it is pertinent to apply knowledge management models that encourage continuous academic and research production, as well as to guarantee the means for knowledge and ideas to flow among teachers, students and other actors in the training process mediated by ICTs; in the way that a knowledge management model is proposed that incorporates these elements together with the characteristics of learning analysis (learning analytics) which, in this case, have the purpose of anticipating the efficiency and quality of the educational process to inform decision-making and improve the methodologies of the educational organization. The verification of the proposed model is carried out from a graphical analysis of the attendance variable, which allows us to conclude that it is necessary to define in detail the different metrics and knowledge indicators that are extracted from the virtual platforms, in order to measure the behavior of the system with the implemented model.