Internet of Things (IoT) a Trending Technology: Transforms the Hospitality Industry. Case Study: W Costa Navarino (Messinia, Greece)

The main study of this research is the Internet of Things (IoT) and the vital application in the Hospitality Industry. The methodology that has been used in this paper is based on literature review, which tries to find the gap in the international literature and understand the concepts which are under examination. The world community have tried to define the term ‘‘Internet of Things (IoT)’’, although its initial use has been attributed to Kevin Ashton, an expert on digital innovation. He is known for coining the term “The Internet of Things”. Tourism is one of the economic sectors in which the rise of Internet of Things (IoT) applications is expected to greatly boost development. The Internet of Things (IoT) has the potential to transform the Hospitality Industry. Internet of Things (IoT) will help hotel owners, managers and others in Tourism Sector to understand the potential that this trending technology holds. IoT is already being applied in the hospitality industry and the future potential it has for hotel owners and managers makes it necessary for them to understand and use IoT. The survey was held in Costa Navarino (Messinia, Greece), in order to determine how important and efficient is for a hotel to use Internet of Things technology. The IoT is an integral part of tourism sector and W Costa Navarino is using IoT to automate every possible service for improving guest experience.