Gerontechnology Design: Navigating Pluralistic Value Conflicts

This study aimed to explore the resolution strategies of multiple value conflicts in gerontological technology design, with a special focus on the integration process of self-service health screening equipment in elderly health ecosystems. By adopting the methodological framework of value-sensitive design and dilemma design, this study aims to address the conflict between autonomy, privacy, and personalization needs that older adults face when using technology products. In the literature review section, we review relevant research in the field of gerontology, with a particular focus on different ways of integrating technology into elder care. We discuss the theoretical background and practical applications of value-sensitive design, as well as methods previously used to explore and address value conflicts in technology design. For our methodology, we adopted qualitative research methods, including literature analysis and case studies. We conducted semistructured interviews and focus groups to gather the views and experiences of older people, healthcare professionals, and stakeholders. Additionally, we conducted a triangular analysis of conceptual studies, empirical studies, and technical studies to gain a comprehensive understanding of the complexities and challenges of gerontechnology design. In the findings section, we propose a value-based description model that identifies key value conflicts in gerontechnology design and provides strategies for resolving these conflicts. We carried out design practice based on the theoretical section, producing product prototypes and interfaces. Our findings indicate that integrating the perspectives and needs of different stakeholders during the design process and fully considering the values and lifestyles of older adults can effectively reconcile value conflicts, thereby increasing user acceptance and satisfaction with gerontechnology products.