Redesigns in Enterprise Resource Planning Modules Using User-Centered Design Methods: A Systematic Literature Review

Nowadays, usability is a fairly important attribute within all types of systems. However, there is a type of system in which the lack of this stands out. These types of systems are ERP systems. Taking this into account, this article focuses on carrying out a systematic review of the literature regarding the redesign of the graphical interfaces of ERP systems, treating and identifying different methods, especially User-Centered Design methods. In this way, the review seeks to focus on this type of methods, their definitions and uses, how they are used to solve the different usability problems found and identified in graphical interfaces in ERP systems and what are the impacts of some strategies or commonly used methods. In the same way, an analysis of the results obtained through this review will be sought, so that useful information can be collected to be focused on the redesign of ERP system interfaces. This article also details the studies found, the respective search strings, selection criteria, search engines or databases and a conceptual framework oriented to the topic.