Operating Models and Centers of Excellence

To leverage the Process Intelligence capability, a suitable operating model should be adopted to the organization’s DNA, with one strong driving team typically called CoE. A CoE should fulfill several roles such as catalyst, evangelist and enabler. Alternative options for the organizational setup are discussed with pros and cons. The core team of a CoE typically consists of four key roles and is influenced by the value proposition, which needs to be defined for the CoE in order to assure a smooth collaboration with supporting and supported functions. Operating models typically go through an evolution from de-centralized to centralized to hybrid setup, with the latter assuring the widest organizational impact due to its structure of one central hub and multiple spokes. A suitable governance structure allows the operating model to drive impact and value.