Driving User Adoption

After a successful start phase, which has proven the power of PI to the organization, driving user adoption comes next. Providing business users with actionable insight should have priority over support for single expert users. Expanding the four P’s should focus on levers which allow for scaling across the organization and driving adoption with business users. Expanding the global user community is a tactical and strategical challenge, which should be addressed on different levels, and which is described with practical examples. Active change management is crucial, with change makers evangelizing on the new capability and building strong cross-functional communities. Communicating success stories and celebrating success should be actively managed and supported by senior executives.