Business Perspective: The Future of Intelligent Business Process Execution

The chapter sets the stage imagining a digital enabled organization, sketching future scenarios for the core four use cases. Possibilities for process copilots are discussed as well as organizational impact. GenAI and LLMs will fundamentally change the way how business processes are executed, but initially struggle due to structural challenges. Ultimately it will have significant impact on user interaction, data modelling and data extraction. Business and organizational transformation will accelerate, with the eight critical success factors remaining relevant. Process Intelligence Platforms will become the semantic layer for enterprise performance management, combining data, process knowledge, and people for operational execution. Process Intelligence will expand beyond single company’s border, for cross-company process optimization. This chapter is written to initiate thought processes, stir discussions, and further accelerate the evolution of Process Intelligence.