BMW: Process Intelligence for Everybody—Organizational Setup and Scaling

At BMW we believe in Process Excellence. By providing Process Intelligence tools for every single employee, we help them to understand and improve their relevant processes, driving process efficiency and value. By setting up the right organizational structures, we’re able to achieve these insights and improvements end-to-end and to scale globally and across all prime processes. This also allows us to act object based and therefore understand interactions of various processes better. In this chapter we elaborate how we achieve a global process excellence spirit and how our operating model has evolved towards a hybrid setup with one Center of Excellence (CoE) working with multiple Centers of Competence (CoCs). The chapter covers the four steps of an infinite loop for process excellence, six critical success factors to scale adoption across a global organization and six lessons which we learned along our journey.