Designing for Banking Resilience: A DeFi E-Learning Solution

Not resilient enough? Is this the reason why banks are losing their power dominance? With the rise of the decentralized financial ecosystem, traditional players in the financial industry have lost their supremacy. The current knowledge level about decentralized finance and the crypto ecosystem within banks is insufficient to face the competition. Dedicated e-learning platforms for bank employees can offer a way forward. But pure knowledge transfer concepts are not suitable to cope with change. Our research addresses these issues and examines the design of an e-learning platform for decentralized finance to strengthen organizational bank resilience. This research paper combines the SECI framework for organizational knowledge creation with an acknowledged e-learning approach. We deploy a design science research method focused on steady evaluation. Using this approach, literature research, sets of expert interviews, workshops, and focus groups were performed. With these data sources, a specific e-learning framework and platform are developed and evaluated. In the last step, two focus groups performing real-world tasks evaluate the results and the instantiated platform. In total, we performed a four-phase multi-step method with numerous consecutive evaluations.