An Empirical Study on E-Government Service Using Web Standard Policy

The Republic of Korea’s e-Government, represented by the Government24 (Gov.kr), is applying web standards to provide universal services to various devices and users. Recently, there has been an increasing effort to integrate South Korea’s Big Tech with public services using AI and Cloud technologies. Gov.kr also provides services to South Korea’s Big Tech through Open APIs. Furthermore, it aims to provide user-centered services that maximize user experience. This paper presents the methods for applying service standardization and user-centered service provision that are being pursued by Gov.kr.