An Empirical Study on the Factors Affecting the Intent to Use and Learner Satisfaction and Education Service Platform Based on Metaverse

Libraries are encountering certain challenges derived from changes on their business environment. In the case of COVID-19, digital and online functions of university libraries in Korea is suggested as an alternative for the future. Thus, it is significant to assess libraries’ business efficiency focusing on digital function while it is able to acquire valuable factors for future strategy. Therefore, the study adopts DEA (Data Envelop Analysis), a widely accepted analysis model for measuring efficiency. Moreover, the study derived appropriate factors for efficiency assessment in digital service of university library by literature review. Through this, factors regarding efficiency in university libraries can be measured. We hope this study could contribute to identify inefficient factors in university libraries as well as gaining basic data for developing improvement strategy for future.