Expanding Primary Care Access in Multilingual Populations Using Flipped Visits and Telehealth

At the onset of COVID-19, a primary care clinic serving refugee and underserved populations was forced to close to in-person visits. Providers and clinic staff quickly shifted to a telehealth provision of care. At the same time, a faculty member who also was the nurse practitioner (NP) leader of the clinic was preparing to have pre-licensure nursing students in the clinic to practice flipped or co-visits. As a result of the creative changes in delivery of care, the clinic and faculty reshaped this clinical experience to allow patients to have their healthcare needs met while also providing students with the opportunity to apply primary care nursing competencies in a telehealth setting.