Technological Empowerment for Aging Workforce in Elderly Care Programs: Service Model Design and Development of an Elderly Care Shared Service Platform

This study introduces a platform designed to address the challenges of global aging by implementing an “elderly assist for elderly” concept. It aims to alleviate the long-term care service manpower shortage by integrating elderly individuals into the market for in-home elderly care. Utilizing the Person-Job Fit model, the platform adopts a personalized approach to match task assignments with the elderly’s changing values, needs, and competencies. Intelligent scheduling and automatic service provider recommendations are employed to enhance the user experience by ensuring optimal matches between providers and services. The platform’s performance analysis is grounded in the Job Demands-Resources theory, ensuring its stability and reliability. Additionally, a point system inspired by time banking encourages user participation and sustains service value. Comprehensive internal testing was conducted to identify and address potential issues before formal testing, improving the prototype’s usability. Overall, this study proposes a novel solution to the challenges of global aging by integrating time banking, personalized design, and technological innovation, promoting a healthier and more sustainable elderly lifestyle.