Creation of Software for Evaluating the Quality of Educational Services Using the QFD Method

The goal is to develop software for obtaining an assessment of the quality of educational services. The subject of the article’s research is the QFD method, which is visualized in the form of a house of quality. The object is the process of evaluating the quality of educational services at the department. The main tasks are the automation of the construction of the house of quality, which aims to speed up the calculations of the assessment of the quality of the educational process and improve the perception of information, the analysis of prototypes of the system, the detailing of the task “Automation of the construction of the house of quality”, testing the software on the data obtained through the survey of education seekers, obtaining results The following results were obtained: created software that allows the user to enter a maximum of twenty requirements, a maximum of 20 specifications and a maximum of three competitors; visualizes the structure of the house, allows you to enter text data and select symbolic values in the corresponding cells; calculates absolute and relative importance; visualizes quantitative technical data using a petal chart and provides an advisory message on the input data. As a result, education seekers believe that “The possibility of choosing individual disciplines” is the most important factor in the educational process. This requirement is affected by the following technical characteristics “Number of disciplines in the subject field” and “Number of disciplines in the non-subject field. This requirement is rated higher by students than by competitors. The scientific novelty of the obtained results is as follows: a software-visualized house of quality with the possibility of entering various types of data for further recommendations, visualization of quantitative data of technical characteristics using a petal chart. Practical significance. The results of the work make it possible to control the quality of the evaluation of the educational process by consumers in relation to competitors - other departments of the faculty, it makes it possible to structure large volumes of data and visualize the relationships between consumer requirements and technical characteristics that can affect the evaluation of consumers.