Wearable Wellness: Exploring User Experiences with Fitness Systems on Smartwatches

This study explores the user experience of fitness service systems integrated into smartwatches, with a particular focus on users of running apps. By combining diary studies with chatbot technology and co-creation workshops, the research seeks to comprehend the needs of users within digital fitness products and services through a “designing with users” methodology. Initially, this study undertook an online diary activity facilitated by chatbots, yielding insights into their experiences, pain points, and aspirations. Leveraging these insights, the study developed co-creation toolkits and conducted co-creation workshops. The toolkits, comprising card decks, a co-creation canvas, and scenario images, were pivotal in motivating participants to share their experiences and engage actively in the co-creation process. The methodology of this study, integrating diary studies and col-creation workshops, provides a holistic approach to understanding and improving the user experience of digital fitness products and services. The findings reveal significant differences in requirements between novice and experienced users, offering critical insights for future product development. This research underscores the vital role of user participation and the need for personalized experiences in the design of health service systems, setting a new benchmark for user-centered design in the digital health and fitness domains.