Emotionally Intelligent Conversational User Interfaces: Bridging Empathy and Technology in Human-Computer Interaction

In our paper we explore the convergence of Conversational User Interfaces, personality psychology, artificial intelligence, and rapid prototyping with prompt engineering as its central component. This research delves into the field of empathic computing, aiming to equip technology with the ability to understand and respond to human emotions. Empathic computing represents a significant shift in Human-Computer Interaction, aiming to imbue technology with the capacity to understand and respond to human emotions. Our contribution involves a multi-pronged approach that integrates user research through interactive workshops, rapid prototyping with no-code platforms, personality & emotion research. By empowering technology to comprehend and adapt to human sentiment, empathic computing holds the promise of making interactions with computers more intuitive, emotionally resonant, and engaging, which is crucial for a number of application domains.