Bridging Technostress and Perceived Value: Why Middle-Aged and Elderly People Resist Using Chronic Diseases Management Apps

This paper aims to explore the causes of resistance to using chronic disease management APPs in middle-aged and elderly people. By integrating technostress theory and status quo bias (SQB) theory, a conceptual model was proposed to explore the resistance of information system users. A total of 290 questionnaires were collected in the middle-aged and elderly population, and the CB-Structural Equation Model was used to test the hypotheses. We found that both technology anxiety and perceived value can directly affect the resistance intention, while technology anxiety can also indirectly affect the resistance intention by significantly affecting the perceived value. We also found that switching cost has no significant impact on perceived value. The paramount contribution is the combination of technostress theory and the status quo bias theory in the study of system resistance intention and the in-depth discussion of the functional relationship between the two.