MITEC Model for Talent Management to Small and Medium Enterprises Develop with Design Science Research

This article seeks to explain how a model for talent management was built using the Design Science Research methodology to mitigate the risk of losing talent. The article tries to explain through the 6 stages of the methodology how the model was developed to monitor and analyse data on professional satisfaction, contributing data to organizations to identify patterns associated with risk situations (i.e., Talent Churn). An organization needs to have a mechanism to help professionals become aware of their status and monitor their progress, and at the same time it can help alert an organization to possible risk situations (e.g., loss of talent, lack of progress, signs of demotivation and dissatisfaction, recurrence of incidents, severity of alerts, lack of involvement such as professional commitment). An organization can act preventively to reduce possible losses of business or customers and proactively by using knowledge to create services or products. To do this, it is essential to monitor and mitigate the risk of losing Talent and adopt an interventionist approach to Human Capital. A limitation of the article is that the focus group was not carried out as the methodology recommends, and the future prospect is to carry out a pilot test of the model in a micro-enterprise or SME in Portugal in the services sector.