Formation of a System for Optimizing Business Processes of Aviation Enterprises Based on Their Automation

The paper is devoted to optimization of business processes on the basis of their automation. The issue of managing data arrays and combining them into single databases is considered. When implementing the appropriate automated Customer Relationship Management (CRM) system, it is possible to successfully manage reducing the time for the flow of the main business processes. The study was carried out directly on the example of the business process “Cooperation with suppliers” of aviation enterprises, during which the basic requirements for an information system for interaction with suppliers were substantiated, including: general, functional and special business requirements. The general information model of the subsystem for managing interaction with suppliers of an aviation enterprise is presented and the standard business process of such interaction is characterized, indicating its main bottlenecks that delay the time of cooperation with suppliers. In order to form an idea about the business process “Cooperation with suppliers” of aviation enterprises, the author formalized a block diagram of this typical business process showing which of the processes are not basic and only burden and delay the implementation of the aviation enterprise’s interaction with suppliers, which need optimization. Introduction of CRM systems in the management of business processes of aviation enterprises can provide an economic effect by speeding up interaction with suppliers, freeing up extra employees by reducing the time for intermediate business processes of the “Cooperation with Suppliers” process, and reducing the use of paper carriers, which will lead to both economic and social benefits.