If Digital Tools are the Solution to Knowledge Transfer, What is the Problem?

This paper investigates the adequacy of using digital tools as a solution for knowledge transfer and especially for tacit knowledge transfer. Based on individual interpretations (sense-reading), tacit knowledge is more difficult to verbalize and transfer with information systems and digital tools. The expansion of such tools leads to a great risk of neglecting this type of knowledge which is, nevertheless, essential to decision-making and action. In this article, we argue that the transfer of tacit knowledge through digital tools can be improved by understanding their actual tacit knowledge transfer potential and raising awareness on their limits. The efforts to adapt and use digital tools must consider the degree of knowledge tacitness and the role of people as knowledge brokers who facilitate the socialization between stakeholders to ensure common interpretations. Indeed, digital tools supporting a social dimension significantly and positively affect tacit knowledge transfer when they ensure trust, reciprocity, and shared goals. Knowledge brokers, recognized for their role as intermediaries between different networks, can facilitate exchanges in these new and not so new spaces.