Online Teaching and Learning - An Investigation into the Satisfaction of Learners and Teachers - Interaction and Perception

During the COVID-19 pandemic, the harshness of home confinement was alleviated by transferring a range of activities online, including education. This paper investigates how teachers and students perceived themselves within this online learning environment, their interactions, self-efficacy and satisfaction. This was achieved via a study surveying 200 students and teachers in countries worldwide (with a reliability coefficient of 0.93). SPSS correlation analysis, ANOVA and factor analysis were conducted. Herzberg’s two-factor theory of job satisfaction was tested, and it was found that there were two key drivers, intrinsic and extrinsic factors. Additionally, the study revealed that the key indicating factors for student satisfaction were online course content and structure and teacher-student interaction. For teachers, self-efficacy was found to be the most influential factor in satisfaction, along with other indicators, including teacher perception of online teaching platforms and students’ performance.