Supply Chain Quality Management 4.0 Frameworks: A Case Study in the Health Care Industry

Research focusing on the integration of three concepts, which are Industry 4.0, Quality Management, and Supply Chain Management—SCQM4.0 (Supply Chain Quality Management 4.0) to evaluate the impact of Industry 4.0 on the supply chain quality management, has been an emerging area among academics and industry practitioners. The literature identified various benefits of integration including cost reduction, increased supply chain performance, and improved customer satisfaction. However, it is still unclear for firms to assess their maturity level in implementing SCQM4.0. Managing SCQM4.0 competences enables firms to gain competitive advantages in supply chain operations and performance. This chapter provides an overview of SCQM4.0 concept and proposes a maturity framework for SCQM4.0 based on four constructs including supply chain performance, supply chain operations, disruptive technologies, and infrastructure practices. The proposed SCQM4.0 framework identifies four maturity stages of Incidental, Intentional, Integrated, and Optimized. Our SCQM4.0 framework is then evaluated in a medical device manufacturer in Vietnam. Key findings and discussion are provided.