Developing Integrated Thinking: Best Practices from the Financial Services Industry

Based on the cases of Generali and ABN AMRO bank—recognized as leading practitioners in Integrated Reporting—we are looking at how Integrated Thinking is effectively enacted within these organizations. We rely on insightful interviews conducted in 2023 with Massimo Romano of Generali and Tjeerd Krumpelman of ABN AMRO. We then discuss corporate practices, discussing pull Vs push approaches and emphasizing the need to cultivate Integrated Thinking as a “license to critique” (Christensen et al., Business Ethics Quarterly 27:239–262, 2017). We use it for further developing our framework on Integrated Thinking, expanding on our initial literature review chapter.