Introducing AI-Artificial Intelligence into Organizations That Actually Exist

Complaints and fears about AI have begun to mount and critics and supporters are talking about the need to develop a human-centric version of this technology. As a result, organizations have become the focus of attention, in an attempt to properly contextualize this technology. But there has been a blind-spot in this effort to introduce effectively AI into organizations. Specifically, organizations are treated very abstractly, that is, as empty vessels where AI is dumped. Organizations, however, are not abstract—they are mediated by social imagery, management theories, cultural elements, and the market. But some of these factors may inhibit the smooth integration of AI into an organization. This omission may become especially problematic when trying to humanize AI. Therefore, what is accomplished in this chapter are the following: (1) the character of these mediating factors is discussed, (2) their impact on organizational change is noted, and (3) how these organizational elements can be arranged to develop a human-centric AI that fuels a human-driven capitalism is examined. The overall aim of this contribution is to highlight some considerations that have been overlooked when discussing the implementation of AI in organizations and discuss how this technology can be contextualized to foster human flourishing at the workplace and support a sustainable capitalism.