Suggested Approach to Training Impact Assessment in SMEs

The article presents a proposed approach to assess the impact of training on the final performance of an organization, this approach combines a theoretical proposal with the Analytical Hierarchy Process (AHP) methodology, called APAJ (Action Participatory Hierarchical Analysis). Then, articles related to the topic to be developed are reviewed. The methodology and its subsequent application in a case study are detailed below. Finally, the article concludes by identifying the most important KPIs for the return on investment in training.