Job Immersion and Its Impact on Organizational Citizenship Behavior: An Applied Study on the Jordan Hotels Association

This study aims to identify job immersion and its impact on the behavior of organizational citizenship, an empirical study applied on the Jordanian Hotels Association. The descriptive analytical approach is adopted for the study, and the study sample is selected according to the comprehensive enumeration method of all the staff of five star hotels in Amman. The results show a rise in the level of job immersion, with all its dimensions (knowledge immersion, emotional immersion, behavior immersion), in addition to a rise in the level of organizational citizenship behavior among the staff of five star hotels in Amman, and the results show that there is an impart of statistical significance at the level of (α ≥ 0.05) for job immersion with its dimensions (knowledge immersion, emotional immersion, behavior immersion) on organizational citizenship behavior in the five star hotels in Amman. The study recommends promoting emotional immersion among the staff through providing a set of comforting messages for the employees during work hours, and use modern tools and technologies in work to minimize pressure on them, so that they would perform their duties with ease and comfort.