The Impact of Supply Chain Management Practices on Total Quality Management in Industrial Companies

In Marka region of Jordan, employees in quality, operations, and production departments in industrial companies were surveyed to investigate how supply chain management practices in suppliers, customers, and operations impacted various dimensions of total quality management, including empowerment, top management support, continuous improvement, research, and development. To achieve this objective, researchers used a descriptive-analytical approach with a 37-item questionnaire designed to measure the variables. 119 questionnaires were distributed to 17 targeted factories using a carefully selected sampling method in a study that employed SPSS program statistical tests. The research reveals numerous critical discoveries, such as the strong and positive correlation of supply chain management practices—encompassing suppliers, customers, and operations—with total quality management’s comprehensive aspects consisting of top management support, empowerment, continuous improvement, research, and development. Supply chain management accounts for 85.5% of total quality management, with the operations dimension playing a significant statistical role in achieving total quality management. The study determined that industrial companies’ supply chain management practices and total quality management were both moderately ranked. To improve this, a comprehensive evaluation should be conducted on all supply chain stages and components, with adequate resources allocated to such an undertaking. The study also suggests that quality management employees’ capabilities be enhanced to better apply quality principles in companies and promote the concept of total quality management throughout the organization, thereby disseminating its culture among all employees.