Knowledge Management and Its Impact on Organizational Learning, a Case Study: Greater Amman Municipality

This study aims at identifying the impact of knowledge management, with its dimensions (knowledge generating, knowledge storing, knowledge sharing, and knowledge application), on the organizational learning of the employees of the Greater Amman Municipality. The analytical descriptive approach is adopted, as the researchers designed a questionnaire consisting of (41) items to measure the variables, and adopted distribution to easy proper study sample. (500) copies are distributed to the study community, and the valid copies were (409), with retrieval rate of (82%). The Statistical Package for Social Sciences (SPSS) is used for testing, and the results show that there is a positive impact that is statistically significant for the dimensions of knowledge (knowledge generating, knowledge storing, knowledge sharing, and knowledge application) on organizational learning in Greater Amman Municipality, and that the dimensions of knowledge management explains 78.5% of organizational learning, and dimension of knowledge application explains the highest of organizational learning with a rate of 75.7%. The study recommends developing knowledge management in Greater Amman Municipality for its importance in improving organizational learning through raising the level of applying the dimensions of knowledge management, providing good work environment for the employees that encourages the exchange of ideas and information among them, and raise it in a way that achieves learning for all.