Monitoring and Evaluation of e-Learning: Implications for University Education in an African Context

From all indications, e-learning has become an essential part of higher education institutions around the world as a result of the response to the Covid-19 pandemic and the associated lockdowns. Despite this, there is a great deal of concern from various stakeholders regarding the quality of e-learning programmes. This is why monitoring and evaluation systems are so important to ensure the quality and standards of e-learning. However, ensuring quality in e-learning is a challenge, especially in under-developed areas, such as Africa, because of issues such as the high cost of required infrastructure, the technical expertise required for successful e-learning, and the ever-evolving nature of technology, a key component of e-learning. Based on a thorough review of the existing literature, the aim of this chapter is to analyse the challenge of maintaining quality assurance in e-learning and how it impacts learning experiences and curriculum development. Furthermore, strategies and processes of the e-learning system are discussed. In this chapter, it is concluded that African governments must invest in the necessary infrastructure and expertise in order to ensure successful e-learning, and to restore public confidence in its offerings.